Returns & Exchanges
At Paul Kenzie, we want you to be completely satisfied with your purchase. If your items aren't the perfect fit or style, you can return or exchange them within 30 days of delivery provided they are in their original, unworn condition.
Initiate Your Request
Log into your Paul Kenzie account and navigate to the 'My Orders' section to select the items you wish to return or exchange.
Pack the Items
Place the items in their original packaging with all tags attached. Ensure the products are unworn and unwashed to qualify for a refund.
Ship Your Package
Attach the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects and approves your return, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing